Insurance Consortium

Connecticut Statewide Insurance Consortium for Public Transit Operators:

On behalf of the Connecticut Department of Transportation, the Greater Hartford Transit District (the District) serves as Administrator of the Statewide Insurance Consortium, which procures general automobile, property damage and excess automobile liability insurance on behalf of Transit Districts in Connecticut. This page is designed to aid consortium members in filing claims, updating fleet inventories and seeking technical support.

Reporting Auto Liability Claims Reporting – Injury or Property Damage Caused by a Transit Vehicle

* Please see below if you are only reporting damage to a transit vehicle

The Consortium’s current Third Party Administrator for Injuries and Property Damage is Constitution State Services (CSS). Consortium members can file claims following the directions at the claim portal link below:

Note: This Claim Portal – To be used only for incidents that happened on/after 7/1/2025:

https://www.travelers.com/claims/file-claim/business/commercial-auto

  1. After clicking on link and “File Online” button, the type of claim should be “Automobile”
  2. Account Number is EE9
  3. Vehicle Location State is CT, and enter date of loss and the role of the individual/firm reporting (Account/Insured if transit district is reporting, Claimant if claimant is reporting, and Attorney if it is an attorney reporting)
  4. Appropriate Transit District involved should be selected from the menu

For additional support you may contact:

Email: LossRptCSS@constitutionstateservices.com 

Tel: Constitution State Services (CSS), Phone (800) 243-2490

FYI! Constitution State Services Accident Reporting Guide is available Here: Accident Reporting Guide

Prior Claims Note: For claims prior to July 1, 2025, please continue to use the link below to report to ESIS:

https://ctconsortiumlanding.tnwreports.com

An Important Note About Reporting Incidents

Transit Districts are encouraged to report both accidents (claims) and incidents. Even though a passenger or other injured party may not have come forward with a claim yet, these incidents are important to document (with appropriate reports, photos, and surveillance) report and track. Incidents should be reported using the same process as outlined for claims reporting. As you progress through the pages of the web reporting form, there will be a check box for “This incident is for reporting purposes only” If you are reporting as an incident initially, please check this box. Once you’ve completed the reporting process, a claim number will be assigned, allowing you to submit your documentation for storage. If claimants do come forward and make a claim in the future, you will be able to convert the incident to a claim without having to reenter the information.

Note: Reporting an incident via the CSS website is preferred. If you are submitting your report by email or by phone, please be sure to state that it is being submitted for “reporting purposes only”

Self-insured Retention Claims – Physical Damage Claims Reporting

This process explains how Consortium Members can request reimbursement from the Connecticut Department of Transportation (CTDOT) and GHTD for physical vehicle damage to transit vehicle claims. It provides step-by-step instructions to assemble, complete and submit your claim with the necessary documentation for approval.

S.I.R. FUND CLAIM FORM (PDF)

S.I.R. FUND CLAIM FORM (Word Doc)

  • Claims greater than $10,000 should be submitted directly to CTDOT
  • Claims less than $10,000 should be submitted to GHTD
  • Claims for supplements work, discovered during the repairs process, should be submitted directly to CTDOT

Step 1: Assembling the Necessary Documents and Materials

Police Report

  • You will need to submit a police accident report with your claim.
  • If one is not available, include a written explanation.

Accident Photos and Digital Surveillance

  • Provide clear, color photos of the vehicle damage.
  • Provide relevant digital recordings if available.
  • Please advise supervisors and accident investigators to take sufficient photos from a variety of angles, both up-close and wide.
  • It is helpful to preserve video recordings of all accidents and incidents. Please do so if possible.

Operator’s Report

The operator involved must submit a detailed accident report, signed by the operator, and dated including:

  • Transit District name, operator name & ID, license number
  • Date, time, and location of the accident including street names
  • The nature of the accident
  • Mileage and number of passengers on-board at the time of the accident
  • Vehicle status (moving, stopped, turning)
  • A note regarding whether or not emergency services responded to the event
  • Damage details and other parties involved

Supervisor’s Report

Submit a Supervisors report which should include the Supervisor’s review and conformation of the details of the operator’s report and that it is complete and timely and any other ancillary information in support of the claim.

  • This must include a detailed diagram of the accident scene.
  • A note regarding whether or not emergency services responded to the event

Step 2: Obtaining Two Repair Cost Estimates (Within Two Weeks of the Accident)

Physical Damage Claims

  • Obtain two independent quotes. One may be from your maintenance department, the other from an outside vendor
  • Sales tax should not be included
  • Please obtain estimates within two weeks of the accident
  • If there is a delay in obtaining the quotes, please provide a written explanation of the cause of the delay

Note: As of September 1, 2025, there is no longer a requirement to present the Consortium with an estimate from the National Insurers Audit Bureau (NIAB). Please disregard this section on the SIR Claim form.

Glass Repair Claims

  • One independent quote is sufficient.

Important

  • Please do not start any repairs before obtaining estimates

Step 3: Claim Form, Submission & Approval Process

  • Fill out Sections 1 and 2 of the Vehicle Claim Form completely and accurately.
  • Check off each document you are submitting and arrange them in order.
  • Include the following in your email subject line: Agency Name – SIR Claim Form – Date of Accident (MM/DD/YYYY) – Claim Amount
  • Include the following in your email subject line: Agency Name – SIR Claim Form – Date of Accident (MM/DD/YYYY) – Claim Amount
  • Be sure your claim materials are complete to avoid any delays.

Claim Amount Thresholds and Procedures

$10,000 or More

  • Submit a written pre-approval request directly to CTDOT before starting repairs.
  • Include police report, operator and supervisor reports, two estimates, photos, and any other relevant documents and wait for formal notification of pre-approval.
  • Upon approval from CTDOT, complete repairs and submit the claim for reimbursement.

Submit all materials to:

Nicholas Rougeau, Project Manager
Tel: (860) 594-2165
Email: Nicholas.Rougeau@ct.gov

Less Than $10,000

  • Complete repairs first. Submit claim to and documents to the GHTD
  • District will file a request with CTDOT for reimbursement.
  • Include the following in your email subject line: Agency Name – SIR Claim Form – Date of Accident (MM/DD/YYYY) – Claim Amount

Submit all materials to:

Miguel Lefebre, Manager of Facility and Fleet
Tel: (860) 380-2008
Email: MLefebre@ghtd.org

Supplemental Repairs (For Claims $10,000 or More)

For any supplemental repairs discovered during the repair process, CTDOT pre-approval must be received before proceeding.

  • Repair vendors should notify your agency immediately if extra repairs are found to be needed.
  • Submit updated documentation and estimates for approval before continuing work.
  • Include the following in your email subject line: Agency Name – SIR Claim Form – Date of Accident (MM/DD/YYYY) – Claim Amount – Supplemental Claim

Submit materials to:

Nicholas Rougeau, Project Manager
Tel: (860) 594-2165
Email: Nicholas.Rougeau@ct.gov

Changes to Your Fleet? We need to Know

It is important for all members to keep the consortium administrators appraised regarding any changes – additions, deletions, to their fleets. Please report changes to you fleet using the form provided below.

Please submit a complete fleet roster by May 31st annually and monthly reports when necessary to update fleet information – additions, deletions.

Connecticut Statewide Insurance Consortium Fleet Update Form: Fleet Update Form 2025

Submit Fleet Updates to:

Doreen Lessard
Tel: (860) 426-6179
Email: Doreen.Lessard@AssuredPartners.com

 Contact Information:

If at any time you require assistance with filing a claim or have any questions about the Consortium, please let us know:

Assured Partners

Doreen Lessard
Tel: (860) 426-6179
Email: Doreen.Lessard@AssuredPartners.com

Greater Hartford Transit District

Miguel Lefebre, Manager of Facility and Fleet
Tel: (860) 380-2008
Email: MLefebre@ghtd.org

Nhan Vo-Le, Chief Financial Officer
Tel: (860) 380-2009
Email: nvole@ghtd.org

Benjamin Bolt, Insurance Coordinator
Tel: (860) 380-2014
Email: bbolt@ghtd.org

Member Resources and Safety Bulletins and Alerts

Coming soon.

Coverage Types

Coming Soon.