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ADA PARATRANSIT SERVICE

“Providing a safe and outstanding quality of service to all of our riders is our top priority.”

Reservations

  • TO RESERVE YOUR RIDE, PLEASE CALL (860) 724-5340 and SELECT 1.

  • You may call as early as 5 days ahead, however, no later than 1 day before your ride. Same day rides are possibly provided on an as available basis.

  • The Reservation Office is open 7 days per week between the hours of 8:00 a.m. and 5:00 p.m.

  • For the Hearing Impaired, dial Relay of Connecticut at 1-800-833-8134 or email us at hartfordscheduling@firstgroup.com



Personal Care Attendant

If you are an ADA rider and will be traveling with a personal care attendant or aide, please let us know when you reserve a ride. There is no fare for a personal care attendant. They must be picked up and dropped off at the same location as you and must be capable of providing any assistance you require. Companions who are not personal care attendants may also accompany ADA riders but must pay the appropriate fare.


Service Animal Policy

Service animals such as guide dogs are always welcome on the ADA Paratransit bus. When you are reserving a trip, please let our Reservations Department know if you will be traveling with a service animal. ADA riders with a service animal must maintain control of their animal at all times. The Paratransit driver will refuse to transport a service animal if it demonstrates disruptive behavior such as growling, being threatening, or lunging towards passengers or other animals on the ADA vehicle.